Terms and Conditions

Shipping Policy:

We only ship to the 48 states in the main land USA. W e do not ship to Hawaii Alaska or Puerto Rico. Free shipping on all Remanufacture cartridges for orders over $300,00 Free shipping on small parts for orders over $150.00 For large size parts, shipping depends on volume and location. No shipping to a P.O.Box. A physical address is required by UPS for all orders.

Return and Refund Policies:

All Brand NEW OEM parts and supplies sold are final sale.
In case a box is damaged during shipment, the shipping company  (the carrier) should be notified before opening the shipping box and prepare a claim, whereas the part inside the shipping box should be uncompromised.

All returns are at the buyer's expense. Please note return address: 3715 Jeanetta Street, Houston Texas 77063 A 20% re stocking fee will apply to all returned items. No exception, Contact our Return Department at 1-713-789-0766 to receive a Returned Merchandise Authorization number (RMA). In case seller does not receive a returned item, buyer will release seller from any liability for all returns that are not received or damaged or lost. Seller highly recommends that buyer obtain a proof of shipping or tracking number for all returned items as well as insurance for any item over $100.00.

Please be sure to box item securely in their original packaging and include a copy of the invoice and write the RMA number on the return label or on outside of the box.

No returns on all OEM Genuine cartridges or parts or special orders. Returns are accepted within 10 days from shipping date. All orders are shipped via UPS Ground with a tracking number. Upon receiving and inspecting the returned items, seller will either replace or refund the returned item as agreed. Your refund will be in the same form of payment used for the original purchase or the amount you were invoiced less the restocking fee. We will process your return within 2 days of receiving your returned item.